Transform Your Outdoor Space

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Terms and Conditions

1. Agreement to Terms

By accessing and using True Garden Care services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.

2. Service Description

True Garden Care provides professional landscaping, garden maintenance, lawn care, and related outdoor services to residential and commercial properties in Central Texas.

3. Pricing and Payment

All prices are subject to change without notice. Payment is due upon completion of services unless other arrangements have been made in writing. Late payments may incur additional fees.

4. Liability and Insurance

True Garden Care maintains comprehensive liability and workers' compensation insurance. Our liability is limited to the cost of services provided. Customers are responsible for marking underground utilities and sprinkler systems.

5. Weather and Service Delays

Services may be postponed due to inclement weather, ground conditions, or other circumstances beyond our control. We will reschedule at the earliest opportunity.

6. Property Access

Customers must provide clear access to work areas and ensure pets are secured during service visits. Gates must be left unlocked on scheduled service days unless other arrangements are made.

7. Cancellation Policy

Service cancellations must be made at least 24 hours in advance. Last-minute cancellations may incur a service charge.

8. Warranty

We guarantee our workmanship for 30 days. Plant warranties vary by species and season and will be specified in writing for installation projects.

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Privacy Policy

1. Information We Collect

We collect personal information including name, address, phone number, and email address when you request services or contact us. We may also collect property information relevant to providing landscaping services.

2. How We Use Your Information

Your information is used to provide requested services, schedule appointments, send service reminders, and process payments. We may use your contact information to follow up on service satisfaction and inform you of additional services.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. Information may be shared with service providers who assist in business operations, such as scheduling software or payment processors, under strict confidentiality agreements.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is 100% secure.

5. Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic. You can disable cookies in your browser settings, though this may limit site functionality.

6. Your Rights

You have the right to access, update, or delete your personal information. Contact us to exercise these rights or if you have privacy concerns.

7. Contact Information

For privacy-related questions, contact us at (512) 555-0847 or [email protected].

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Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

2. Types of Cookies We Use

Essential Cookies: Required for basic site functionality, including form submissions and user preferences.

Analytics Cookies: Help us understand visitor behavior and improve our website performance.

Functionality Cookies: Remember your preferences and provide enhanced features.

3. Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect site functionality and user experience.

4. Third-Party Cookies

We may use third-party services that place cookies on our site, such as analytics providers. These cookies are governed by the respective third-party privacy policies.

5. Cookie Duration

Session cookies expire when you close your browser. Persistent cookies remain until deleted or expired, typically within one year.

6. Updates to Cookie Policy

We may update this cookie policy periodically. Continued use of our site constitutes acceptance of any changes.

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DMCA Policy

1. Copyright Protection

True Garden Care respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We do not knowingly host or distribute copyrighted material without authorization.

2. Notification of Copyright Infringement

If you believe content on our website infringes your copyright, please provide written notification including:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information including address, phone number, and email
• A statement of good faith belief that use is not authorized
• A statement of accuracy and authorization to act on behalf of the copyright owner
• Physical or electronic signature of the copyright owner or authorized agent

3. Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the same information requirements, plus identification of removed material and consent to jurisdiction.

4. Designated Agent

Send DMCA notifications to:
True Garden Care
DMCA Agent
2847 Garden Valley Drive
Austin, TX 78704
Email: [email protected]

5. Policy Implementation

We will investigate valid DMCA notices and remove infringing content when appropriate. Repeat infringers may have their access terminated.

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GDPR Compliance

1. Data Controller

True Garden Care acts as data controller for personal information collected through our services and website. We are committed to GDPR compliance and protecting your privacy rights.

2. Lawful Basis for Processing

We process personal data based on:

• Consent for marketing communications
• Contract performance for service delivery
• Legitimate interests for business operations
• Legal obligations for record keeping

3. Your GDPR Rights

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Transfer data to another service
Right to Object: Object to processing for marketing purposes

4. Data Retention

We retain personal data only as long as necessary for service provision and legal requirements, typically 3-7 years for business records.

5. International Transfers

Personal data may be transferred outside the EU with appropriate safeguards and data protection standards equivalent to GDPR requirements.

6. Contact Our DPO

For GDPR-related requests, contact our Data Protection Officer at [email protected] or (512) 555-0847.

7. Supervisory Authority

You have the right to lodge complaints with relevant data protection authorities regarding our processing of your personal data.